Returns & Refunds

How to Return an Order

What's Eligible

• Unworn, unwashed apparel with original tags still attached
• Unopened accessories (tumblers, keychains, coasters) in original packaging
• Returns initiated within 30 days of delivery (we count from the day the carrier marks the package delivered)
• Items purchased at full price OR with a discount code — both fully refundable

What's Not Eligible

• Items worn, washed, or visibly used
• Items returned after the 30-day window
• Custom or made-to-order items (these are clearly marked at checkout)
• Gift cards
• Final sale items (clearly marked on the product page)

Exchanges

Need a different size? Easy. Email us with your order number and the new size you need. We'll send you a prepaid return label AND ship the new size as soon as we receive yours back — no waiting for the refund to clear.

If the new item costs more, we'll send a quick payment link. If it costs less, we'll refund the difference.

Refunds

Once we receive and inspect your return, we'll process the refund to your original payment method within 5 business days. Bank processing can take an additional 3–7 business days to show up on your statement.

You'll get an email confirmation the moment the refund is issued.

Damaged or Defective Items

If your merch arrives damaged or has a defect, email a photo to info@thekavasocialclub.com within 7 days of delivery. We'll send a replacement free of charge — no need to return the damaged item.

Wrong Item Received

If we sent the wrong item, we'll fix it on us. Email us a photo of what you got, your order number, and we'll ship the correct item plus a prepaid label for the return.

International Returns

International returns are accepted but the customer is responsible for return shipping. Email us first so we can give you the correct return address and confirm eligibility. Original shipping fees and any customs/duties paid are non-refundable.

Lost in Return Transit

If a return package is lost in transit on the way back to us, we'll work with the carrier on a claim. Keep your drop-off receipt from USPS as proof you sent it.

Local Returns (Bradenton)

Florida locals can return in person at the flagship — 540 13th St W, Bradenton — open 24/7. Bring the item, packaging, and a copy of your order confirmation. We'll process the refund on the spot.

Questions?

Anything return-related, email info@thekavasocialclub.com or call (941) 220-0664. We'll get you sorted within 1 business day — usually faster.

Last updated: June 2026